How do you feel about putting gas in your car? Have you given it much thought? Going to the gas station seems a necessary evil.
You pull into the gas station as attendants rush out, clean your windshield, pump up your tires, polish your hood and fill your car with the gasoline of your choice. They call you sir, (or madam, as the case may be). You sit in your car, pasha-like, while neatly-dressed attendants minister to your vehicle.
In return, you dispense gratitude in the form of a tip. With a friendly wave you pull onto an empty freeway. And away you go. Is that how it is for you? When the world was just that much slower, you could expect that kind of service. I know, I worked in a gas station, only we called it a petrol station.
I was at the gas station filling up my car yesterday. No longer are friendly employees there to floss your car and ask after your wellbeing. No longer are there employees. The staff is reduced to just one sullen human in a bullet-proof box.
It was a clear case of multitasking. She was on the phone while an irate customer was quizzing her on her knowledge of the ingredients of oil for her car. There was a lot of head shaking and gesturing going on. This was taking some time.
A line was beginning to form—possibly, a line of murderers.
Being a gas-station attendant is a high-risk job. It is close to top of the list of occupations that one is likely to be murdered in. But murder is not the only hazard.
I once pulled into a gas station in rural Tennessee, and a rather bosomy girl was “checking” the pumps. She had a cigarette in hand and you could see the gasoline vapors rising from gas tanks in the humid heat. Perhaps in Tennessee they have employee nonchalant training? But in my part of the world, the sullen customer service is the latest fad.
The exclusive gas station has not yet been invented—but of course it will. A yet to be realized category of fame is gas-station-attendant-to-the-stars, or a personal-gas-pumper (PGP). No status-conscious individual will be without their PGP. As gas prices increase, there will be loan officers at each station to go over your last three years of tax returns to see if you qualify for a loan to fill up.
Testy, is the word I use to describe the general ambiance of my local gas station. Everyone is in a hurry. Everyone wants gas in their car, but doesn’t really want to go to the bother of putting it in. Perhaps a sign over the station would help: Abandon hope all ye who enter here, or Patience shall set you free.
Of course, patience does set you free. The woman who was attempting to communicate with the inhabitant of the bullet-proof box was not doing well. Steam was coming from her ears.
“Maybe if you got off the phone, this would go faster,” she yelled above the din of a group of newly-arrived motorcyclists. They were having a competition to see whose motorbike could make the loudest noise.
More murderers were joining the line behind her. They were starting to finger their weapons.
Miss bullet-proof was shaking her head and saying that it was impossible for her to get off the phone.
By this time, the gas station was ever more popular. Its magnet-like charm was attracting more cars and the lines were growing. I’m sure that even people who didn’t really need a fill-up were joining. You know how it is. When something is popular, more people are attracted. It’s like the person standing in the street looking up at a tall building. Soon a small group has gathered to see what-in-the-world she is looking at.
A rather portly high-school girl lumbered over to the line of murders and tried her canned sales pitch on them. None seem interested in supporting her school polo club, or yachting excursion to Aruba, or whatever it was she was trying to get support for. The prize of a Twinkie as a thank you gift was not enough of an incentive. Giving sugar to a line of impatient murderers is never a good thing. Apparently, her sales training hadn’t covered this point.
Eventually, I made it to the pump, but the nozzle was tantalizingly out of reach. I discovered this only after putting my credit card in the machine. Security is tight. I punched in my card number, my zip code, my social security number, the social security number of all of my relatives and friends, agreed to the nine-page conditions and terms of service, waived my rights to revenge, keyed in my shirt size, sexual preference, and my favorite brand of toilet paper. When I realized the hose wouldn’t reach, I managed to cancel the transaction and find another pump.
But the next pump I found was grumpy. It was in no mood to accept my card. Do they cleverly build sullenness into the mechanics? I joined the line of murders to pay by cash.
Have you noticed how things change? Eventually, the steamed-up woman decided on the right colored plastic bottle of oil for her car. She decided not to pay by check as she had first intended, but moved on to a lengthy credit-card transaction. The line of murders had dissipated. I paid my $20 and was able to buy enough gasoline to get me back up the hill and home. No, I don’t have a big car.
Who needs entertainment when you can hang out at your gas station and see life? It’s the slow way.
The bullet-proof inmate is probably still on the phone. It has to be awfully lonely in there.
Tags: Talk Back by Christopher
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